LGMA (SA) Member stories

Member Profile - Tara Dunstone

Sat, 25 May 2013 18:40:44 GMT

This month we speak with Tara Dunstone, Librarian/Group Leader at Alexandrina Council.

A "dyed in the wool" young Librarian, she tells us her thoughts about the future of libraries and her passion for Local Government.

Hi Tara, great to speak with you. Can you start by telling us about your current role?

Librarian/ Group Leader at Alexandrina Council. The roles involves the coordination of programs through the lifespan, as well as overseeing some very capable people who organise book groups, volunteers and deliver programs.

Where were you before and what attracted you to your current role?
I have been in local government since 2005, and moved across from City of Marion in August last year.

In your opinion, how different is a regional council compared to metro, as a place to work?
The biggest differences are the amount different things you get to do in your role within a smaller organisation, and the strong sense of community in a regional area.

What is the most satisfying thing about working for a regional council?
Both of the above. The community down here on the Fleurieu are really amazing – they are very connected and involved. As an example, a lovely man in the community leant me half a dozen of his easels for an art workshop that I coordinated in the Strathalbyn Library, simply because he wanted to help out. We have a large number of passionate volunteers in the library service and two very committed Friends of the Library groups who I have the privilege of working with.

How do you think the role of libraries has changed over the last 10 years?
Libraries are amazing places. If you haven’t been into one in a while drop by your local, and be prepared to be blown away. I have only been working in libraries for 7 or 8 years, but in that time the public library network in South Australia has worked enormously hard to introduce new e-services such as free audio book and e-book borrowing, and OneCard – which is the connecting of all South Australian Public Libraries via their online catalogues – this project, currently at the half-way mark of completion, allows the customer to order books online from all across SA, and borrow and return at any public library.

How do you think they will evolve? What will they look like in 10 year’s time?
Libraries are always going to be about connecting people with information, with technology, and with each other. How this happens in 10 years may look different to now, but expect constant innovation and an ever increasing focus on what the customer wants and needs.

What’s the longer term plan – where do you see yourself in 5 years?
Definitely still in Local Government and in a role working directly with the community. Those of us here know how rewarding it is to help shape our community.

What’s your most embarrassing Local Government moment?
I’m far too honest for my own good, so here goes – I once split my skirt up the back quite significantly as I dashed up some steps in the café of a busy public space. In front of a number of colleagues from different departments who were having a team meeting. Good fun.

How do you spend your leisure time outside of Local Government?
Probably reading! The moment I walk out of the workplace in the evening I’m hooking up an audio book through my car radio that I’ve borrowed online with my smartphone during the day. The weekends will be spent walking with my partner around our suburb of Hallett Cove – maybe eating breakfast at the lovely waterfront café there. Or snuggled up in bed with a good book – you can take the girl out of the library, etc. etc.!

Member Profile - Andrew Johnson

Sat, 27 Apr 2013 18:57:21 GMT

This month we speak with Andrew Johnson, the CEO of Port Pirie Regional Council.

Andrew talks about how he enjoys working for a regional council, and how he once got lost in Parliament House...

Hi Andrew - thanks for talking with us.

What’s your current role, and what does it involve?
CEO of Port Pirie Regional Council

Where were you before and what attracted you to your current role?
I was previously the General Manager (CEO) of Guyra Shire Council in northern NSW

In your opinion, how different is a rural council compared to metro, as a place to work?
Due to the small size of many rural councils, you get a much broader range of experience that you can't get in larger organisations. One minute you are talking to Ministers and developers, the next you are sorting out dead pigs.

What is the most satisfying thing about working for a rural council?
You can make a profound difference to the community, through major community projects, service improvements, and attracting new businesses to town. These are more noticeable in small self contained communities.

What’s the longer term plan – where do you see yourself in 5 years?
I have recently had my contract extended for another 5 years, so I am likely to be driving the growth of Port Pirie for some time to come.

What advice would you have for someone seeking a career in Local Government?
Local Government offers so many career paths, that you will find both rewarding and satisfying. Don’t be afraid to try a rural council to expand your experience.

What’s your most embarrassing Local Government moment?
Getting lost in the Ministerial wing of Parliament House in Canberra.

Are you known as having a favourite “saying” or term? What is it?
No

How do you spend your leisure time outside of Local Government?
I am a mad keen Port Power member and attend most home games.

Member Profile - Gary Brinkworth

Mon, 25 Mar 2013 16:33:54 GMT

This month we speak to Gary Brinkworth, Manager, Environmental Services at Berri Barmera Council.

Gary talks to us about his experiences working for a rural council, and his memorable "brush with the law"....!

Hi Gary, thanks for talking with us.

What’s your current role, and what does it involve?
I am currently the Manager of Environmental Services at Berri Barmera Council. This includes the areas of Development Services, General Inspectors, Environmental Health, Property and Major Projects.

Where were you before and what attracted you to your current role ?
I was previously at Marion Council and was attracted by the variety of work that is provided working in a regional area.

In your opinion, how different is a rural council compared to metro, as a place to work?
Very different, both negative and positive. The distance creates some barriers; however the major positive for me is the ability to undertake roles that I would not be afforded in a metro council.

What is the most satisfying thing about working for a rural council?
The lifestyle that is attached to the work outside hours – golf, the river, fishing, sport are all the way of life.

What’s the longer term plan – where do you see yourself in 5 years?
Cashing in the winning lottery ticket! Or more realistically trying to progress and learn as much as I can within Local Government in roles that I enjoy doing.

What advice would you have for someone seeking a career in Local Government?
Find something you are passionate about and pursue that course.

What’s your most embarrassing Local Government moment?
Getting stopped directly out the front of the Berri Barmera Council office by a local police officer as I arrived for my interview, luckily not for an offence. Made the initial conversation a little interesting.

Are you known as having a favourite “saying” or term? What is it?
My most frequent saying would have to be to my assistant “Tracey, I need help with……”

How do you spend your leisure time outside of Local Government?
Enjoying the lifestyle that the Riverland has to offer through golf, the Berri Warriors Baseball team, or relaxing around the river. A lot of time travelling back to see my partner in Adelaide as well.

Member Profile - John Devine

Sat, 23 Feb 2013 12:31:02 GMT

This month we speak to John Devine, General Manager, Assets and Infrastructure at the City of Unley.

John Share with us his background, his "return" to Local Government and why "Ad-Hocary" is one of his favorite sayings!

Hi John, thanks for talking with us.

What’s your current role at Unley, and what does it involve?

General Manager, Assets & Infrastructure
Key Responsibilities include:
      Depot related services – maintenance & renewal of open space & infrastructure;   street sweeping; fleet management & workshop
      Asset Management for all assets
      Property portfolio management, renewal & maintenance
Capital program
Waste management & related services
Sustainable landscapes, design & delivery - includes streetscape renewal, arboricultural services

Where were you before and what attracted you to the role (and back to Local Government?)

For most of the last decade I have been in consulting, specialising in change management, process redesign, organisational reviews & improvement, and asset management.

During this time I have worked in UK, Asia, South Africa, New Zealand and across Australia with a range of clients. I worked with a large number of Local Governments during this time & believe it is can be an interesting, diverse and dynamic place to work.

Having got tired of continually travelling I decided that working in Adelaide with a progressive medium to large Council going through major change would be an exciting opportunity.

In your opinion, how have things changed in local government since you last held a position in a council?

The expectations of local government continue to increase from our stakeholders, particularly other tiers of government and our residents. There are also a growing number of legislative hurdles and requirements which must be complied with.

Internally staff are still looking for strong, ethical leadership, but a new generation of employees come to work with a somewhat different mindset and attitude to their predecessors.

The level of innovation and cooperation within and across Councils also appears to have increased, albeit that Local Government always tended to be a leader across governments in these areas

What is the most satisfying thing about your Unley role?

Its early days yet, but I would say joining a Council with a completely new Executive team and many new senior managers and being a part of these as they mould into a strong leadership group with a united focus has been very satisfying

What’s the longer term plan – where do you see yourself in 5 years?

Unley is a great place to work. The Council, senior staff and residents all want and expect Unley to “punch above our weight”.

We have an exciting and challenging forward agenda, & I am particularly keen to see and assist our next generation of leaders grow and mature.

What advice would you have for someone seeking a career in Local Government?

Do it. Local Government has a great diversity in jobs, styles and opportunities. Don’t be worried about moving round to different Councils as this will help grow your knowledge and capabilities.

Seek out a mentor who can help provide you some guidance and advice. Ask lots of questions & continue to learn.

What’s your most embarrassing Local Government (or consulting) moment?
We were conducting a major marketing/ promotional evening with potential local gov’t clients in New Zealand & I was presenting our capability in some key areas. All was going well until my summary when instead of the punch line being the name of our company as the consulting firm with all this expertise who could help, I announced the name of a major competitor – who I used to belong to.

The partners of the firm, while being able to make light of this, never let me live it down.

We know you’ve only been there a relatively short time – but are you already known as having a favourite “saying” or term? What is it?

Ad-hocary – relating to the fact that we seem to have very little over arching principles, guidelines, frameworks, or operational process to assist in defining scope of work or approach.

Consequently each project or task tends to be unique and it can be difficult to defend the preferred option with residents. In other words we take an ad-hoc approach to our work

How do you spend your leisure time outside of Local Government?

I mostly enjoy spending time with family and friends, especially with a good wine & great music.

Sport has always been a passion, particularly the “real football” & now that I’m too old to play I enjoy cycling.

Member Profile - Julie Janssan

Wed, 30 Jan 2013 21:48:22 GMT

This month we speak with Julie Janssan, Team Leader, Customer Service at the City of Onkaparinga. Julie tells us about her role and what she enjoys most about Local Government.

Hi Julie - thanks for speaking with us.

What is your current role, and what does it entail?

As Team Leader of Customer Service with the City of Onkaparinga, I am responsible for the overall management of our customer service team and developing and implementing strategic customer service initiatives. I lead a team of 38 staff who handle more than 250,000 call centre and front counter enquiries each year. I ensure they have the required knowledge, systems, processes and resources to provide an excellent service to our customers. It is a fantastic role and I am very fortunate to have a great team who are just as enthusiastic about customer service as I am.

What attracted you to local government?

I was amazed with the diversity of services that local government provides. It is progressive, exciting and the opportunities are endless.

What's been the biggest surprise about your role?

It is so diverse. Every day is different and brings new opportunities and challenges. That is what I really like about my job.

What do you most enjoy most about local government?

I have enjoyed all the opportunities that I have been provided. I have been lucky enough to have participated in the LGMA Challenge and the Emerging Leaders program, which provided me with a greater knowledge of local government, helped me establish new networks and allowed me to learn from experienced mentors. Leading on from this, I have also been fortunate to be a member of the Emerging Leaders Alumni and the Women in Local Government network.

What's next for you? Where do you want to be in 5 years?

I am very passionate about customer service, staff development and team promotion . Although I have been in the role for the past 6 years, there is still many opportunities, new projects and process improvements that I plan to implement over the coming years.

What do your friends say you are passionate about, and would your staff say the same?

My friends would say that I am passionate about shopping and my staff would say the same. This would be judged by the number of shopping bags I bring back to the office during my lunch break!

What sayings at work are you famous for?

I do have quite a few but the sayings I would most use are 'what the', OMG and 'booya!'

Member Profile - Santa Claus

Sat, 08 Dec 2012 23:45:08 GMT

This month we speak with Santa Claus, CEO, North Pole Regional Council

Hi Santa, thanks for speaking with us at this busy time of the year.

What’s your current role, and how long have you been in that role?
Well, I’m Santa Claus, also known as Father Christmas, St Nicholas or even Kris Kringle, although I’m not so happy about that last one, makes me sound like a rapper.

My role is CEO of the North Pole Council, and my main responsibility is project managing the preparation and delivery of all the presents to children around the world on Christmas eve.

I’ve been doing this job for so long I can’t remember when I started.

Some people reckon I started soon after some guy called “Good King Wenceslas” but I find that hard to believe. Who would give a guy a job with that name?

I mean, was his first name actually “Good”? But I digress…

When did you decide to get involved with Local Government?
I’m not sure I ever did decide. I just wanted to deliver presents to kids around the world, and the next thing I know I’m having to manage elves, maintain a sleigh and report my KPI’s to an Elected Council that’s all over me like a cheap suit.

But’s that’s the business I guess.

What do you love about your role?
Well, primarily of course, the biscuits and milk. But beyond that, I do enjoy bringing some joy to the kids around the world, and the perks that come with my association with Coca-Cola.

What would you be doing if it wasn’t working for Local Government?
I’d probably semi retire, and work just for a month or so a year as one of those charlatan “Mall Santas”. What an easy gig, no responsibility, and it would be funny because no-one would know that I’m the real Santa.

What are you famous for?
Well, lots of stuff of course, like I’m mentioned in lots of songs such as “Jingle Bells”. Speaking of Jingle Bells, that song gave me lots of trouble because in it they say that I use a one-horse open sleigh, which really ticked off Rudolph and the rest of the reindeers.

They got the union involved, saying I was trying to make them redundant, but we worked through it. Just for the record, I don’t know anything about a one-horse open sleigh.

Do you have an embarrassing moment in your work life that you are willing to share?
Lots of people would expect me to say that occasionally, I get stuck in a chimney, because I’m carrying a few extra kilos. To be honest, that has happened, but not as often as you’d think.

And actually the couple of times when it did happen, it had nothing to do with Christmas, but that’s another story.

What advice would you have to anyone looking to get into local government?
Think things through and make sure you know what you are getting yourselves in for. I must admit, I didn’t think things through. I was in a bar one night, maybe after a couple of sherries, and made this statement to everyone about how “I’m going to deliver presents to all the kids in the world”.

Then I looked more closely at the KPI’s and realised it was a bigger task than I thought. I mean, to get it all done in one night I need to visit about 970 households a second, and I have to remember millions of wish lists.

So, in retrospect I should have taken the time to work that out first.

Any improvements planned?
Well, we are looking at using technology better. I’m trialling a system where instead of obtaining the wish lists and delivering the presents, we’ll encourage the kids to Skype in and tell us their wish lists that way.

I’m working on an avatar that will nod at the right moments, so I won’t actually have to be present during the Skype calls.

And the gift deliveries will be using Amazon as a drop-shipper, so we won’t have to hold any stock, and an automated email will let the kids know what’s on the way. So finally, I may be able to relax at Christmas like everyone else.

But, we may to go out to community consultation on that before we go live.

Member Profile - Shane Thompson

Sat, 24 Nov 2012 20:39:12 GMT

This month we speak with Shane Thompson, Manager, Community Development at Mid-Murray Council.

Shane, thanks for talking to us.

What’s your current role, and how long have you been doing it?
I have been Manager Community Development at Mid Murray Council for almost 3 years. What was your previous role? My previous role was Marketing and Strategic Projects at the Rural City of Murray Bridge for 5 year.

When did you decide to get involved with Local Government?
I was employed at the Murraylands Regional Development Board and worked in partnership with the Rural City of Murray Bridge on different projects. An opportunity came up with the RCMB that provided more job security and career pathways.

What attracted you to the sector?
The opportunity was the initial attraction and the sector provides good security, working conditions, diversity of roles and experiences plus training and development opportunities.

What do you love about your role, and working for a council generally?
I love working with a fantastic community development team who are delivering great outcomes throughout our vast geographic area. I enjoy working for a supportive Council, the diversity of my role so I never get bored and being able to make a difference in the community.

What would you be doing if it wasn’t working in local government?
Working in hospitality management, sitting on the couch watching sport and drinking wine or delivering basketball junior development programs because I have done them before or enjoy doing them. The only problem with all of them is the hours and pay is terrible!

What are you “famous” for at Mid-Murray?
Recruiting the healthy lifestyle programs who are trying to make us all healthy! Wanting everything to be ‘funky’!

Do you have an embarrassing moment in your work life that you are willing to share?
On about my second day at the RCMB I was MC for a large Reconciliation Day Event with about 400 people in attendance. One of my new colleges told me that the Mayor had to be addressed as ‘His Excellency’ so I did as I was told to follow the correct protocols and kept looking like an idiot in front of the large crowd.

What advice would you have for others seeking to get involved in local government?
Go for it! There are good career pathways, conditions, training and development opportunities.

Member profile - Kerry Loughhead

Sat, 27 Oct 2012 11:55:46 GMT

This month we speak to the newest LGMA (SA) board member, Kerry Loughhead from the City of Prospect.

Hi Kerry - What’s your current role, and how long have you been doing it? What was your previous role?

I'm the Manager Governance and Administration at the City of Prospect, which includes responsibility for governance, customer service, HR, Information Management (records management and an IT resource). It also includes EA to the Mayor. I am also doing 5 days per fortnight as Acting Manager Governance at City of Unley on a short term basis until they find cover for Victoria McKirdy's maternity leave.
My previous role was Manager Governance which also included EA to the Mayor. (This was also at Prospect).

When did you decide to get involved with Local Government? What attracted you to the sector?

I was originally approached by a recruitment firm to apply for the position of EA to the CEO and Mayor at City of Prospect. I was on a long term temp contract at the time at the SAMFS (South Australian Metropolitan Fire Service), and thought it sounded interesting enough as it was 5 minutes from home! To be honest I had never thought about working for local government until then.

What do you love about your role, and working for a council generally?

I really like the career opportunities that LG can provide. Although I have only worked at Prospect (until the recent secondment to Unley) my role has changed considerably. I can credit this mainly due to having two very different but dynamic CEOs during my time at Prospect, and two very different but very committed Mayors, that have allowed me to get involved and take on new challenges.

What would you be doing if it wasn’t working in local government?

I know this questions means what work I would be doing, but I can't get past "Travelling the world". I love to get out and see the world, taste the food and wine, and generally soak up the different cultures.

What are you “famous” for at Prospect?

Going on holidays or saying "What section of the Act does that relate to?"

Do you have an embarrassing moment in your work life that you are willing to share?

I believe the embarrassing moment will be in a couple of weeks time when I participate in the inter council sports day, in the City of Prospect netball team. It seemed like a good idea to sign up a couple of months ago, but as the date looms, the realization that I have not played for many (many!) years is starting to become all too clear!

What advice would you have for others seeking to get involved in local government?

Just as the question says...."get involved". (See netball comment above!) It can be just a job if you let it, but it can also offer so much more. There are plenty of training and professional development opportunities available through the LGMA and LGA, and the LGMA Management Challenge is a terrific opportunity to network, learn, challenge yourself, and just be a part of something bigger than your own Council.

Member profile - Tony Renshaw

Tue, 25 Sep 2012 19:23:32 GMT

This month we speak to the newly-appointed CEO of Southern Mallee District Council. Tony tells us about what attracted him to the sector, what famous people he has met, and much more...

Hi Tony - thanks for talking to us.

When did you decide to get involved with Local Government? What attracted you to the sector?

I believe Local Government is the under sold success story of Australia’s community and lifestyle. Much of the quality of life and the fabric of our society, many others fondly admire has been created, delivered and continues to be maintained by Local Government. Sure other levels of Government provide the backbone infrastructure and do the heavy lifting. What really counts in the Liveability of our society is the places we have to play and the things we have to do. Our style of housing, recreation and entertainment, the ability to socialise and the harmony it creates, make Australia and South Australia the envy of many others.

In 2011 I was fortunate to work in the United States. This experience reaffirmed with me that Australia and South Australia is just the best place to live and work.

What do you love about your role, and working for a council generally?

Local Government has the best connection with community. It’s a tangible and tactile connection that is easily and quickly measured. Most often the outcomes are clearly visible, quickly and transparently. A feature of the under sold story is the nimbleness and flexibility Local Government applies to supporting its community. It makes for dynamic and interesting work.

What are you “famous” for?

Most often people seem to say it’s my capacity to get things done. Rarely am I intellectually challenged by situations. This gives me confidence there’s a solution out there somewhere and it’s just about spending the time looking, researching and testing possible outcomes. I spend a lot of time speaking and meeting with others to seek the most effective and more efficient solutions to challenges.

Speaking of famous, have you ever met a famous person? Who was it, and what happened?

As a little fella Professor Julius Sumner Miller came to our home when my parents hosted a Dinner as part of my father’s Rotary functions. When I was older I was fortunate to spend some time with Formula One World Champions Niki Lauda and Keke Rosberg. As a Cricketer I play with and against many Test Cricketers and Test Umpires and playing footy I was very fortunate to play with and against many if the icons of SANFL football. What I learnt most was that each of these people are just as normal as we are. They have feelings and emotions just like we do. Maslow’s Hierarchy is just as relevant to them as it is to us.

What advice would you have for others seeking to get involved in local government?

Like most things the benefits you enjoy are dependent on the effort you contribute. Local Government is great fun, with many interesting and varying challenges. More importantly there are roles across almost every vocation that often leads to professional development opportunities. Local Government has a rich career path for those who wish to share in the continuing development of the fabric of our great society.

Finally, about your new role - what are your immediate plans in your new role?

To work with the elected members and my colleagues to build a connected, well respected community that aspires to satisfy the present and future needs of the whole community. To support our neighbouring communities and Local Government, as a whole to progress, South Australia as a great place to live, work and invest in the future.

Member Profile - Reece Harrison

Fri, 24 Aug 2012 17:24:33 GMT

This month we speak with Reece Harrison, one of this year's Emerging Leaders, who currently works for the City of Charles Sturt as an Asset Management Co-ordinator.

Hi Reece - What’s your current role, and how long have you been doing it?
I’m currently working as the “Coordinator Asset Management” at the City of Charles Sturt (CCS) and have been in the role since January this year. I believe the technical term is a “n00b”.

When did you decide to get involved with Local Government? What attracted you to the sector?
Roll back 2 years and ask me if I was interested in Local Government involvement. A resounding no would be forthcoming from my ill informed mind.

A series of career events led me to short term contracting in the Information and Communications Technologies (ICT) space and I found myself working as a Business Analyst and then Project Manager at CCS.

I’m happy to confess that via a baptism of fire I have come to realise that Local Government is not what the poorly informed generally make it out to be. It is so diverse and provisions so many things that State and Federal Government instigate or govern.

I am now attracted to the sense of worth, growth and learning opportunities and the ability to make a difference where it matters.

What do you love about your role, and working for a council generally?
CCS is in the midst of a Asset Management System implementation so I’m loving the chance to apply my ICT, project and people skills to a significant change endeavour. In a former life I managed event production based logistics, operations and assets but have enjoyed the new learning journey surrounding community infrastructure assets.

We have a mammoth pool of asset management knowledge and my job is to focus it all in the one direction.

What would you be doing if it wasn’t working in local government? Why?
Most likely I would be somewhere in the education sector. I volunteer as a board director for an independent school. This challenge sees a mix of my training, governance and ICT experience being used to help an organisation that is committed to delivering quality educational outcomes to the next generation.

Whilst displaying my Lego train collection would be fun, it’s not going to pay the bills just yet!

What are you “famous” for?
I firmly believe I started the cuff link revival here in Adelaide. I have photos to prove I was using cufflinks in shirts when commuting to Sydney years before they became popular here again… honest!

Regurgitating sayings is a favourite past time so the two chart toppers at the moment are;
“Feedback; the breakfast of champions” (thanks Craig Daniel!)
“I reckon this calls for a white board moment”

Speaking of famous, have you ever met a famous person? Who was it, and what happened?
Working in the event production space for over 25 years has provided me many a celebrity moment however the most embarrassing happened at a recent Emerging Leaders reception event here in Adelaide.

Walking through the doors into the room I shook hands with one of the official welcoming party, made some basic small talk and thought to myself, “Gee, that voice sounded familiar”. Had I known it was our State’s Premier I would have at least said something more than “thanks for having me”. Not my finest moment!

What advice would you have for others seeking to get involved in local government?
Ignore the bad press, look for the good news stories and get involved in the movement that is about getting things done for the community at large.

What are your thoughts on the future of local government? What will it look like in 50 years? Will it still be around?
There are certainly a lot of conversations at the present regarding this topic! Recognising the history of how both Local and Federal Government came to be and what role all three Government tiers play in ensuring a balanced blend of National, State and Neighbourhood voice in the provision of community needs, I am left thinking about efficiencies of processes and systems.

We’re already seeing some great work with the G6 groups taking advantage of buying power, knowledge sharing and even some ICT systems. This approach keeps the local application of these initiatives governed with local needs as identified by the Council on the ground.

My sense is that the three tiers of Government will remain intact but what they deliver and how they deliver it may change. In the coming years I see sharing of services between Councils via regional hubs of skill, knowledge and systems could help retain great people, leverage buying power and keep processes consistent across multiple local Councils.

My 50 year vision is shaped somewhat by the notion that surely no one wants to live in a National Legoland where all the houses, roads and services look and feel the same. Not everyone wants a 32x32 stud baseplate to live on and in.

With this in mind my prediction is that Local Government is here to stay.

Member Profile - Joanne Thomas

Fri, 20 Jul 2012 02:07:11 GMT

This month we speak Barossa Council’s Director of Corporate and Community Services, Joanne Thomas, and she tells us about her life working for a rural council.

Earlier this year, on Friday 20 April 2012, Joanne took out the Leadership and Management Excellence Award for rural councils in SA/NT at the industry’s annual excellence awards run by the LGMA (Local Government Managers Australia).

Hi Joanne - What's your current role, and how long have you been in that role?
I'm currently the Director, Corporate and Community Services. I've held this position for the last 18 months, and prior to that, for 3 years, I was the Manager Administrative Services - also with The Barossa Council.

When did you decide to get involved with Local Government? What attracted you to the sector?
I am a qualified social worker and worked for 6 years in local government in the UK in family and childrens services after 15 years in the private, commercial sector (with sales and marketing and project and contract management roles in the construction and business solutions sectors). I started work in private industry during the late 80's because the local government sector was subject to significant retrenchment and there were no roles for newly qualified graduates. As people will know, the structure and funding of local government is very different in the UK, with frontline, primary social care services delivered directly at the local level in the absence of a state sector. I moved into a commissioning and contracting role for children's services before moving to Australia in 2007. The initial motivation was to support children to have a safe and supportive family environment that enabled them to fulfil their potential. Over the years and having moved away from the childcare sector; supporting what makes communities work effectively is the primary attraction.

What do you love about your role, and working for a rural council generally? The huge variety and having to deal with whatever comes your way, every day is different. It's all about people and what makes communities tick. The people I work with.

What would you be doing if it wasn’t working in local government?
Not sure - never been one for having a grand plan but something will always turn up!

Do you have a “pet” saying or motto? If so, what is it?
Several spring to mind - more because they fit with rural local government - "can't please all of the people, all of the time", "Jack of all trades, master of none!", "two sides to every story" (and usually more!), "it never rains in the Barossa!" (that one because from the day we started on site to build the new Aquatic and Fitness centre it did not stop raining and we had the wettest summer in a 100 years which played havoc with our program).

What advice would you have for others seeking to get involved in local government in rural areas?
Some great opportunities to get exposure at first hand to the broad range of services that a rural council provides. We tend to have people multi-tasking across a range of functions, not having the resources to have specialists or dedicated staff in every field. For us, skills are important of course, but a "can do" approach and a good cultural fit is the key to getting the right people involved in our team.

Member Profile - Karla Pickett

Fri, 22 Jun 2012 18:57:31 GMT

This month we speak to the School Services Librarian at the City of Onkaparinga, Karla Pickett, and she shares her varied background and ideas with us.

Hi Karla - what's your current role, and how long have you been in that role?

I am currently the School Services Librarian at the City of Onkaparinga. I am located at the Seaford Library, which is a joint use library between the City of Onkaparinga and DECD and my role is to ensure that the Seaford 6-12 School’s needs are met. I have been here for almost 3 years now.

What did you do prior to that?

Funnily enough, I was a secondary PE, Outdoor Ed and Science teacher, and I spent 7 years as an Officer in the Army Reserve, reaching the rank of Captain.

Why did you make the change and what were the challenges you faced when you started in the current role?

I think after teaching for 5 years, I started to realise that there was life outside of the classroom. I went straight from school to uni, and then from uni back into a school, and eventually decided that it was time to get out and see the world from a different perspective. I have always had a lot of interests, and been a bit of a ‘jack of all trades, master of none’, so I completed some studies externally while still teaching, to become a librarian. Although it was odd for others to see me change direction completely, it was just another area I had been interested in and so when I saw this job advertised I took the plunge and was lucky enough to get it. I was faced with the challenge of getting to know how local government worked, but the hardest part was going from 12 weeks of holidays a year to 4 weeks!

How did you overcome those challenges?

In terms of learning about local government, I tried to go to conferences and networking events to meet others from council in order to feel more connected and to get a better understanding of the sector as a whole. Having only been here for 3 years, I am still learning a lot of this, but this year I was a part of the City of Onkaparinga’s LGMA Management Challenge team, and this was a great experience for me in learning more about local government as well as our organisation. As for not getting 12 weeks of holidays a year, I just have to deal with that….

What do you enjoy most about working in your current role, and in local government generally?

What I love about my current role is the diversity it brings. I also love the opportunities that local government provides, in terms of training, networking and development. I have a fair bit of independence in my role so I have been able to implement a lot of new ideas and have tried to make the library a more enjoyable space for students, and as easy to access as possible for school staff and students.

What's the future hold?

Who knows! Perhaps a leadership role, or even a different role within the organisation one day. I am happy where I am right now, but I am definitely open to different opportunities. I really enjoy working with young people, so I can’t imagine moving too far away from that kind of role.

Describe a typical day for us....

Hmm… a typical day. It could be a combination of many things. It might start with opening the library, letting the students in before they start school so that they can return items, and having a chat with them.

Then, on most days, I would spend half the day out in the library carrying out customer service duties. This can be doing anything from helping people find books, to helping them use the photocopier or computers. At the moment it would also include changing over every book in our library to be compatible with our new RFID system which is a very long process.

When I’m not doing that, I use my time to help teachers find or purchase resources for their curriculum, I choose and order new books for the library often using ideas given to me by students through a suggestion box (and then respond to student suggestions and put these responses on a display board), I go to classrooms to teach students about effective online researching and that there is life outside of Google.

I also go to a weekly school leadership meeting, other school curriculum meetings, promote the Premier’s Reading Challenge, set up competitions for students, spend time talking to students, and run a student book group.

I might also update the blog I have set up for the teachers which keeps them informed of any changes they need to know about, or new resources available to them. In addition to this, I carry out any organisational duties to assist my Team Leader.

Do your staff/colleagues have a nickname for you? if so, what is it and why?

If they do, then it is not one I am aware of! I can tell you myself though, that unfortunately I would probably be the loudest librarian on earth.

What sayings or expressions are you known for?

I really like ‘If you are not prepared to be a part of the solution, then you forfeit your right to complain’. It says all it needs to say.

What advice would you have for people wanting to obtain a similar role in local government?

I don’t think there are many jobs specifically like mine available, however, I think the combination of my teaching background and my librarian qualification really helped me. There would be no point in doing this job if you didn’t enjoy working with teenagers in particular, as it is a huge part of my role.

Winner profile - Kim Ritter

Wed, 16 May 2012 15:48:39 GMT

Kim Ritter from the City of Salisbury recently won the 2012 Emerging Leader of the year award. We chat with her about her role at Salisbury, and the award...

Firstly, some background…

What’s your current role, how long have you been doing it?
My current role is Manager Salisbury Recreation Precinct, I’ve been in this role for just over 1 year now. Prior to this I was the Manager of the Gardens and St Jays Recreation Centres and have been with the City of Salisbury for 5 years now. Currently I’ve got approximately 40 staff members.

Now, about the Emerging Leader of the year award…

How did your entry come about?
My entry came about through my direct line Manager, Adrian George – Manager Recreation Services.

How did you feel when first nominated, and when your video was played?
I felt very honoured that I was nominated in the first place, realizing the nomination process was quite a lengthy one and very in depth! When the video played at the awards night I was nervous, excited, embarrassed and humbled all at once. Viewing all of the other award nominees I felt they were very worthy of the win compared to myself.

Were you nervous when the nominations were read out?
I was very nervous when the award was being announced – but didn’t think that I would win this award!

Did you prepare a speech?
I didn’t actually prepare an acceptance speech! That was how much I thought I wouldn’t win this award. I remember when I was walking up to the podium and it dawned on me that I was about to give a thank you speech and I thought – “oh no, I don’t have a speech prepared!”. I gave myself 2-3 seconds to prepare and then went straight into an off-the-cuff speech! I thought my speech was OK, would’ve been better had I prepared although I tend to ad lib a lot with speeches I prepare usually, so don’t think it would’ve changed a whole lot had I prepared one earlier.

I do wish I’d thanked the people I currently work with in my team, for allowing my crazy ideas to come to fruition and for their on-going encouragement and support!

They make my job so much easier and such a happy place to be!

We have a fantastic high-performing team at the Salisbury Recreation Precinct, filling our days with laughter as well as productive work!

How did you feel about winning? What do you think that does for your motivation, your standing in the industry, your future career?

I feel very honoured to have taken out this award. It was certainly very unexpected as I feel I just do my job, nothing special about it. It’s really nice to be recognized at such a high level amongst my peers and other local government representatives. It cements my motivation in driving forward, continuing to identify gaps in program service delivery and to build a great working relationship with my fellow team mates whilst building their skill sets for their own improvement.

As far as my future career goes, this award is a great achievement and will assist me in developing my skills and qualifications further! Who knows what the future holds for me, but I’m excited to find out!

How have your colleagues/staff reacted to the win?
My staff and colleagues have reacted very positively towards my win. They’ve all been so supportive of me, not only after this win, but for the past 5 years I’ve been lucky enough to be employed by the City of Salisbury.

Staff in other departments have also been very congratulatory towards me and have made comments such as ‘well deserved’, which makes me feel very special and lucky to be thought of so highly by other people.

What would you say to other potential nominees for next year?
To other potential nominees for future years: strive for your goals, develop yourself personally, understand your customers and colleagues, follow your dreams, try to see the positive side in everything and above all, establish how to make work and life ‘work’ for you.

What’s next for you in your plan?
What’s next for me??? Ummmm…..personally to finish the house my husband and I are building ourselves.

Professionally – to continue to strive for excellence in everything my team does, continuously improve and to continue to move up the professional ladder – whatever that opportunity may be!

Country Spotlight - Andrew Cameron

Thu, 26 Apr 2012 02:14:44 GMT

Andrew Cameron, District Council of Yorke Peninsula

This month we chat to Andrew Cameron, Chief Executive Officer at the District Council of Yorke Peninsula.

Hi Andrew - What do you enjoy most?
Watching the mighty Pies marching to another flag, although someone should have told me that Buckley was taking a gap year.

Ok - What do you enjoy least?
Collingwood losing and bad red wine.

What would your staff say is your “trademark” saying?
I will buy anyone a free drink who can beat me in the footy tips and I frequently ask my staff “are you grumpy?”.

Did you think you would be doing this 5 years ago?
No but I aspired to progressing my career within Local Government.

What would you be doing if it wasn’t working in Local Government?
I just love working at DCYP and have a fantastic Team, so can’t really think of anywhere else I would rather be – at the moment!

Where do you see yourself in 5 years?
Having led the DCYP well and truly toward financial sustainability.

What’s a typical day?
I arrive, my EA makes me coffee, I read the paper and overnight emails that have come in, and she reminds me that I am the CEO and then I get onto whatever challenge awaits! I have some really good strategic projects I am working on at the moment, usually a meeting or two on most days and networking with the wider community. DCYP is a very large Council area demographically so I also spend a lot of time driving my car!

What keeps you busy outside of LG?
I enjoy spending time with my family and friends, a good red wine and fishing.

What’s your desk look like? (don't say brown!)
Neat and tidy. I have a large green tub that all my work goes into for my EA to deal with later.

Member profile - Diane Adamo

Wed, 28 Mar 2012 21:44:23 GMT

This month we talk to Diane Adamo, Senior Consultant – Culture & Leadership at Adelaide City Council

Hi Diane - What do you enjoy most about working for Adelaide City Council?
I enjoy working with staff from all levels across the organisation to determine, build and deliver initiatives and strategies that build Organisational transformation programmes, identifying opportunities for cultural change and alignment, employee engagement, performance/leadership Development and implementation of key OD initiatives that support and reinforce the culture that both meet the needs of the business and objectives set.

What do you enjoy least?
The administrative aspects of the role.

What would your staff say is your “trademark” saying?
I’m a ‘Team Leader’ and I think my team would say my trademark saying is “look at things from staff at all levels perspective, engage and collaborate with the business and apply the KISS principle”.

Did you think you would be doing this 5 years ago?
Yes – I’ve worked in the Strategic HR space (Organisational Development) for over ten years – I love the challenge, opportunities and satisfaction it provides

What would you be doing if it wasn’t working in Local Government?
Working in a similar capacity in the corporate environment.

Where do you see yourself in 5 years?
I’d like to work in a ‘Consulting Capacity’ working with various businesses on determining and building effective strategic HR initiatives that both add value to the business and deliver a return on investment.

What’s a typical day?
It’s filled with ‘people’ – meetings, coaching, developing, engaging and collaborating with the team and staff across the business to determine, build and deliver initiatives. Writing lots of papers that ‘introduce and sell’ these initiatives and seek endorsement from our Executive Group.

What’s keeps you busy outside of LG?
My family and friends – socialising and eating, my puppy, my yoga, my writing.

What’s your desk look like?
It has pictures of my family; several used coffee cups, a few fun objects – like a wooden massager and bumble bee paper holder and lots of files/papers strategically placed in piles surrounded by loads of resource materials and books.

Member profile - Rob Gagetti

Wed, 22 Feb 2012 18:48:10 GMT

This month we profile Rob Gagetti from the City of Tea Tree Gully - who is certainly a busy man!

Hi Rob - thanks for talking to us.

What's your current role?
Manager, Development Assessment

How did you get into that role?
I secured my position following an organisational restructure. Prior to my appointment, there was one manager covering 4 different teams. The organisation identified a need for one manager for the development assessment section (building, planning and development compliance). The position was advertised internally and my application was successful.

What do you like best about the current position?
I enjoy working with less experienced staff members and watching them develop and grow into their positions. I also enjoy implementing system improvements designed to make the department operate in a more efficient manner.

What advice would you give someone looking to get into a similar role?
I would suggest that this person carefully examines their passion for working with people before they take on a similar position. To be a competent manager, excellent interpersonal skills are essential and a passion for working in a team environment is also critical. Furthermore, the person must also be capable of working within a highly political environment.

What’s next for you?
I have only been in this role for approximately 2 years. Long term, I would like to become a senior manager (director/general manager). I also have an interest in one day working for a rural Council.

I am also currently completing a Masters in Business Administration and I will use my learning’s to further develop my managerial skills, to assist with future career advancement.

Why did you join the LGMA(SA) and their Network/s?
It’s a great way to network with other people in similar roles. Effective networking is an essential tool required to facilitate professional development and unlock career opportunities.

Describe a typical day for us…
The interesting thing about a manager’s role in local government is that each day is very unique. However, generally speaking I would ordinarily arrive at work between 7:45am and 8:15am. At the moment we have been backfilling new positions within our team and so I have been preoccupied with completing the recruitment process. This process has involved a lot interviews, performing reference checks and completing a lot of paperwork.

Between interviews, I have been attending various internal steering committees for various software upgrades that will impact on the organisation together with various department meetings.

Media, rate payer and elected member enquiries are also regularly received and some of my time is occupied with responding to such enquiries. However, I will often delegate this work to other employees so that my time can be spent completing other work.

When I am not completing the work discussed above, I usually try to work on at least one project designed to improve the efficiency of the department, or the customer service that my team provides. At the moment I am working with other staff on performing a number of improvements to our website

Country Spotlight - Helen Christie

Wed, 22 Feb 2012 18:40:29 GMT

This month, we speak to Helen Christie from the Town of Gawler.

Hi Helen - What is your professional background?
I have over sixteen years of experience working in the Community Care sector. I worked for two not-for-profit organisations, then eight years ago moved into local government.

Community Care targets older residents, the younger disabled and their carers, with the majority of funding from the State and Commonwealth government. Most councils have a Home Assist program and many have social support programs and centres.

My roles at council have allowed me both the satisfaction of making a difference in people’s lives at a face to face level, and more holistically, coordinating programs, events and funding submissions, using my administrative background.

What Council are you currently working at, and how long have you been there?
I have been working at the Town of Gawler for just over eighteen months.

Why did you decide to work for a country council?
I previously enjoyed working for one of the largest metropolitan councils who is in a position to recruit people with specialist skills and even have teams for areas where Gawler may have one (or sometimes part of a) position dedicated to. While these are excellent resources for an organisation, on a personal level I had broader interests.

I am grateful for the opportunity provided by the metro council of a small stint of exposure to the governance section and an organisational communication project, however both left me wanting to learn more about council outside of Community Care. Gawler has allowed me to broaden my horizons, while I still primarily look after the Home Assist Team, I am also presently looking after the Immunisation and Graffiti teams.

What are the key differences between a country council and metro?
What I first noticed moving to Gawler was the community itself, the age of the town and the number of residents with a family history in Gawler, perhaps all these contribute to the community ownership and participation. Elected members are well known and very active in the community. More staff reside locally (or in a bordering council), with a higher personal stake and awareness in council activities.

The main difference between the two is the infrastructure. Larger councils have access to the finances and specialist resources to undertake some truly amazing projects.   The level of expertise, professionalism and of course sheer volume larger councils deliver, support the demands made of metro councils.

In meeting country council objectives, smaller councils have particular advantages as staff tend to know more about other council departments and the local community.

I have found staff quickly connect to the best person to assist and a familiarity fostering an environment of helping each other out.

What do you like most about your role?
The diversity of my position keeps me engaged and challenged on a regular basis. I enjoy working with staff across council, supporting each other and knowing we make a real contribution. My belief in the community programs we provide is amplified by level of support we have from residents and the valuable contribution made by volunteers.

How would you describe working for a country council as a career development step?
Metro and country councils have different demands placed upon them, something I now have a greater understanding of. It is also fascinating to observe the same problem handled two different ways due to the size and culture of an organisation.

It has been a rewarding experience for me to see the best of both worlds and worthwhile for anyone looking to challenge their thinking.

What other involvement do you have in Local Government?
In 2010 I undertook the Emerging Leaders program.   Sharing a career and personal development journey with participants from a range of councils, I really enjoyed this local government specific leadership program. I have made some great friends and gained an appreciation of different positions within council, and some insight into the differences in process and expectations between councils.

I am the Vice Chair of the Emerging Leaders Alumni. This group provides quarterly professional development sessions and of course the opportunity to maintain and further develop networks with other Emerging Leaders.

Why are you a member of LGMA SA?
After being involved in the 2009 LGMA challenge and the 2010 Emerging Leaders Program, I became more aware of the opportunities for professional development.

Membership keeps me linked with relevant forums and the opportunity to network with a diverse range of people who all appreciate the complexities of working in local government.

Country Spotlight - Bobbi Atherton

Sun, 04 Dec 2011 14:13:36 GMT

The range of skills shown by staff in country councils continues to impress.....this month we look at Bobbi Atherton, Manager, Organisational Development from the District Council of Yorke Peninsula.

Hi Bobbi - What is your professional background?
I have over fifteen years of experience working for the State Government. I started my career with an administration background and worked with many different authorities including TAFE, Liquor Licensing Commission, Corporate Initiatives Unit and Services SA. My most rewarding roles have included Project Officer and Office Coordination roles within the Government Businesses Group (responsible for outsourcing various Government Assets); Office for Government Enterprises (responsible for monitoring and reporting on various statutory authorities); and the Office of the Employee Ombudsman (providing an employee advocacy role – advice, rights and resolution processes). The last two years have been in Local Government with a role in Risk Administration/ Occupational Health and Safety and earlier this year I have moved back into industrial relations field, with a role as HR Advisor.

What Council are you currently working at, and how long have you been there?
I have been working with the District Council of Yorke Peninsula for two years.

Why did you decide to work for a country council?
I made a lifestyle change ten years ago and moved from Adelaide into a regional seaside town on the Yorke Peninsula. I transferred with State Government and worked with them for eight years. Whilst on maternity leave with my second child, a part time position within Council became available. I was extremely lucky to have won the position and have really relished in the opportunities that are available.

What are the key differences between a country council and metro?
I have never worked for a metropolitan Council, so really can’t compare.

What do you like most about your role?
At the moment I really like my job, enjoy going to work and I am being challenged on a regular basis. Having the ability to make a real contribution to my Council is very rewarding, assisting in improving our Organisational Development processes and Workforce Culture.

How would you describe working for a country council as a career development step?
There are many opportunities within a regional area to further develop your career along with the added benefit for Council in being able to create some great leaders. Many regional areas are experiencing an aging workforce and skills shortages, so for the right candidate armed with a good training plan and a succession plan, there are many career development opportunities available.

What other involvement do you have in Local Government?
I'm a member of the HR Network and the LGMA (SA) Emerging Leaders Alumni.

Why did you join the LGMA (SA) and their Network/s?
I am currently participating in the 2011 LGMA (SA) Emerging Leaders Program and have found this networking opportunity to be really beneficial.

Member profile - Katie Symes

Sun, 04 Dec 2011 14:04:56 GMT

This month, we speak with Katie Symes, Policy Officer – Coast & Communities at the Local Government Association.

Hi Katie - thanks for being the subject of our member profile this month.

How did you get into your current role?
I was already working at the LGA when my current position was created. I was really enjoying the challenges of Local Government and having a background in environmental science I jumped at the opportunity to apply.

What do you like best about the current position?
Working at the LGA means I get to work with all 68 Councils and my current portfolio allows me to work across a number of areas, so there’s always something happening. But if I had to pick one thing - nothing beats a successful funding bid for Councils.

What advice would you give someone looking to get into a similar role?
Having the qualifications is one thing but getting out there and getting some experience is so valuable. Also get out there and speak to people in the role. It gives you a great opportunity to find out what really happens on a day to day basis and if you’re suited to the job. You never know it just might open the next door you walk through.

What’s next for you?
I hope to continue to expand my knowledge and skills at the LGA and work towards a more senior role. I am also hoping to do some post graduate studies next year which I’m really looking forward to.

Why did you join the LGMA(SA) and their Network/s? I became a member through the Emerging Leaders Program. Through the LGMA I have found an amazing opportunity to build networks and I have had the chance to hear from some fantastic speakers.

Describe a typical day for us…
I’m not sure if there is a typical day but there are a few things you can be certain of …the next State Executive meeting is just around the corner and reports need to be written, a submissions deadline is quietly sneaking up and a new issue or opportunity is about to tap you on the shoulder.

Country Spotlight - Mildy Raveane, Rural City of Murray Bridge

Wed, 26 Oct 2011 00:30:34 GMT

One of the interesting things about interviewing people in local government is finding out about the incredible diversity of backgrounds we enjoy in this industry.

Mildy Raveane, Manager Customer Relations, Rural City of Murray Bridge, is a perfect example - he brings a wide variety of fresh perspectives to hos role, following a long career in the airline industry.

Hi Mildy - thanks for talking to us this month.

What is your professional background?
Over 30 Years saw the rise and fall of Ansett in the romantic years of air travel to its demise through which numerous positions were held predominately in The Northern Territory.
My career with the airline commenced in Darwin as a ticketing and reservation officer and then progressed to management roles to include sales and marketing, Golden Wing and to manager central Australia with a heavy focus on customer service sales and marketing.

Following the collapse of Ansett I was seconded to the position of manager Northern Territory Tourism Commission Central Australia, followed by 5 years in the hotel industry again with very roles culminating as the operations and marketing manager for the newly developed Darwin Airport Resort.

With Karen Loy, my partner, we then decided to move to Adelaide to establish our retirement plan whereby I was approached by Tiger Airways to assist in the establishment of its operation in Australia based in Melbourne as the Australian Head of Ground Services and Security, with some involvement in the Asian market.

What council are you currently working at, and how long have you been there?
This is the first involvement that I have had in local government and now with the Rural City of Murray Bridge for the last 18 month as manager customer relations.

Why did you decide to work for a country council?
As a rural resident I love the space

What do you like most about your role?
Working with the community

How would you describe working for a country council as a career development step?
Challenging but rewarding

Why are you a member of LGMA SA?
Being new to local government the need to keep up with local government trends, networking , training courses that are being offered. The Rural City of Murray Bridge is an employer of choice and recognises the value add of the LGMA program to as part of an employee’s professional and personal growth and promotes the value of learning and ensuring employees have access to the most up to date information.